Frequently asked questions

  1. Where will I arrive in Cancun airport?
  2. How do I get to the FBO terminal in Cancún?
  3. How many passengers and how much luggage can fit in the plane?
  4. Are there any extra costs?
  5. When do I pay?
  6. Do I have to pay a deposit?
  7. What information do I need to provide to book a flight?
  8. Do I need to confirm the flight?
  9. How can I share the cost or the plane?
  10. How do I get a last minute ticket?
  11. What is your refund policy

 

1. Where will I arrive in Cancún airport?

All our flights arrive and depart from the FBO (Fixed Based Operations) terminal in Cancún international airport. FBO is generally used for private aviation. When you arrive at FBO there will be staff there to guide you.

 

2. How do I get to the FBO terminal in Cancún?

If you're flying into Cancún airport, you'll land at terminal 1, 2 or 3. There's a free shuttle every 30 minutes running between these three terminals which takes you to the FBO. If you prefer, we can arrange a private taxi between your terminal and the FBO for 30 USD so that you have a driver waiting with a sign with your name on it when you land. 

 

3. How many passengers and how much luggage can fit in the plane?

The small Cessna 206 plane can carry 330 kg (about 730 pounds) - this is more or less the weight of 5 people. If you have a lot of luggage, you're probably going to have to reduce the number of passengers. There's limited space for hard suitcases in this smaller plane. 

 

4. Are there any extra costs?

Under some circumstances, you'll need to pay an airport tax. If you're flying out of Cancún this is 162 pesos. If you're flying out of Playa del Carmen the fee is 4 USD. If you're flying into and out of Cancún airport on the same day, you will not have to pay the airport fee.

 

If you're paying for your flights by credit card, we charge a 16% surcharge. 

 

5. When do I pay?

If you're flying from Holbox, we'll usually collect the money at the airport just before your departure. If you're flying out of  Cancún the pilot will collect your money before you fly. 

 

6. Do I have to pay a deposit?

Yes, if you're flying from Cancun we ask for a deposit of 70 USD to confirm your booking.

For flights from Holbox you'll need to pay 50% of the total cost one day before. 

 

7. What information do I need to provide to book a flight?

You'll need to provide us with:

  1. All passenger names in full
  2. Flight number and arrival time for flights from Cancún
  3. If you're a group of more than 3 people, you'll need to provide us with passenger and luggage weight
  4. Your mobile number (don't forget to add your country code.)
  5. Your email address
  6. What time you wanna book the private plan?
  7. How do you pay? ( card, cash, Pesos,USD)

8. Do I need to confirm my flight?

Yes! Please contact us 1 day before departure to confirm the flight. If strong wind or rain is forecast we may not be able to fly.

Safety is always our first concern. If weather conditions or a technical problem prevent us from taking off we cannot take responsibility for your onward flights and travel connections. We strongly advise you to have a back up plane in case we are unable to fly.

 

We can help you to find land transportation if necessary. Private air conditioned vans between Cancún and Chiquilá (the small port where the ferry to Holbox leaves from) take around 2 hours and cost 125 USD. Ferries and private boats  take around 25 minutes to travel from Chiquilá to Holbox. ( ferry costs around 140 Pesos per person and leaves every 30 min)

 

9. How can I share the cost of the plane?

We don't organise groups but you are very welcome to post a message on our us on Facebook page if you are looking for others to share costs and hire a plane with you. Don't forget that the maximum weight for our smaller plane is 330kg. 

 

10. How do I get a last minute ticket?

Check on our Facebook page where we post details. If we have any special offers, they're usually posted the evening before, or sometimes on the same day as the flights. These tickets are for the returning leg of a trip that's been booked for another customer - i.e. someone's booked a flight from Cancún to Holbox, so there's an empty plane flying back from Holbox. This means that if the customer cancels or changes their flights, your cheap last minute ticket is going to be affected too. 

 

However, these tickets are very popular! They work well for people without a connecting flight or people working on a very flexible schedule. 

 

11. What is your refund policy?

If we have to cancel your flight because of weather or technical issues, we'll refund 100% of your money. For cancelation 1-7days before your flight or you don't show up at all - we will keep your deposit.